How Will Airlines Recover From the Damages of 2020?

Customer experience will be key to their profitability moving forward

Photo by Phạm Duy Quang on Unsplash

To process the effects of COVID-19, I have been pondering upon the importance travel plays on all our lives, mental health, business, among other things. We depend on travel more than we’d like to believe — 2020 has been a clear testimony of that.